EvoMall is an IT platform developer and consulting service provider for the end-to-end transformation of shopping malls into omnichannel marketplaces.
Our platform includes a mobile app, AI-powered personal loyalty management, CRM, supplier and inventory management, fulfillments tools for pickers and couriers.
At this stage, we explore the behaviors, needs, and expectations of your customers to design a personalized customer experience that is tailored to your business and incorporates new services.
At this stage, we map all top-level processes. We define and describe each end-to-end process in written and graphical forms. We design an organizational structure with functional requirements to support all business processes within the framework of a proven business idea. We formulate automation requirements for each component of the system. We develop IT architecture and general requirements for IT systems in terms of performance and reliability. We approve the project roadmap with key milestones and deadlines.
We validate the business idea and value proposition from Step 1. At this stage, we adapt and redesign existing interfaces to work with customers, if necessary. We ensure that every role that customers perform within the framework of our business idea is intuitive and convenient.
We deploy all the backend components and customize the system in accordance with the target business process architecture confirmed in Step 2. Most system components are customizable and do not require software development.
If we need to automate any non-standard or system-specific business processes, we involve a software development team at this step.
When the system is fully functioning, our onboarding team presents interfaces to functional teams. We take each end-to-end process and go through an entire cycle, showcasing all possible scenarios and use cases. We create a wiki site with all training materials and video guides to quickly onboard new team members.
Our entire team supports the launch 24/7. We check for potential errors, closely monitor the speed and quality of data exchange, system loading, and stability. Our goal is to make sure that the system is working at full capacity 100% of the time
Our team is always ready to provide support on any issues, from training to bug fixes and process redesign. We care about the end result and work as a team with our clients to achieve the best results.
The world is constantly changing. If a new business idea or valuable service emerges, we can expand the functionality of our system even further. We also closely monitor customer metrics for each contact and systematically improve the UI/UX of our customer interfaces.
Most goods and products are already presented online with photos and specifications, and even if this is not the case, we will be able to resolve the situation within the project. If sellers do not have an accounting system, they can upload content, keep prices and balance up to date through a personal account in our system.
Financial profits on a marketplace can be based on product placement and advertising, not just a percentage of the product price. In addition, the main task of the marketplace is to ensure the best quality of delivery, fitting, return of goods, etc., so the customer is motivated to interact only through the marketplace.
Yes, we have a team of integrators who fully support you until the marketplace is completely launched. This includes concept development, business process setup, technical requirements preparation, system testing, and team training.
To answer this question accurately, we need to take a look at your financial model. If you don’t have one, we will be happy to help you with the calculations, as we have many years of experience in creating such financial models.